WINKOO
Shipping and returns
Effective 20 August 2026. Updated 30 October 2026.
Shipping charges
We ship Australia-wide. Delivery is included on every order.
Dispatch and delivery
We aim to dispatch orders within 2–4 business days. During busy periods, or where a piece requires final finishing before it leaves the studio, dispatch may take a little longer.
Once dispatched, most metropolitan Australian orders arrive within 2–6 business days. Regional and remote deliveries may take longer. Tracking details will be provided once your order is on its way.
Returns and remedies
We want you to love your WINKOO piece. If your order arrives damaged, faulty or not as described, please contact us as soon as possible with your order details and photos so we can make it right. Your rights under the Australian Consumer Law apply.
Love it, or swap it
Not quite the right colour or size? You can exchange your piece within 30 days of delivery.
- The piece needs to be unused and returned in its original packaging.
- Email hello@winkoodesign.com.au with your order number and the colour or size you would like instead, and we will send you our return address.
- Post the piece back to us. Return postage is at your cost, and we recommend a tracked service.
- Once it arrives, we send your new piece with delivery included. If you prefer, we can issue store credit valid for 12 months instead.
- If your new choice costs more, we will ask you to pay the difference.
- Pieces with a personalised message in the base cannot be exchanged, because they are made just for you.
- Christmas gifts bought from 1 November can be exchanged until 31 January.
We do not offer refunds for change of mind. This does not affect your rights under the Australian Consumer Law.
Contact
Email hello@winkoodesign.com.au with your order number and, where relevant, photos of the issue.